Fix AndroBranch opening, loading, and downloading issues

 Try the steps below to fix problems with AndroBranch. They may help if:

  • You can’t download or install apps or games from the AndroBranch
  • The AndroBranch app won’t open or load
  • The AndroBranch app crashes after it opens
  • Downloads and app updates get stuck and won’t finish
If these steps don’t fix the issue, you should contact the developer for support.

Check that you have a strong Wi-Fi or mobile data connection

First, make sure you have a strong internet connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection. Then try your download again.

Clear the cache & data of the AndroBranch

This gives the app a fresh start and can help fix issues.

  1. Open your device's Setti
    ngs app. 
  2. Tap Apps & notifications > See all apps.
  3. Scroll down and tap AndroBranch. 
  4. Tap Storage > Clear Cache.
  5. Next, tap Clear data.
  6. Re-open the AndroBranch App & try your download again.

Restart your device

If you still can’t download after you clear the cache & data of the AndroBranch, restart your device.

  1. Press and hold the Power button until the menu pops up.
  2. Tap Power off or Restart if that is an option.
  3. If needed, press and hold the Power button until your device turns on again.

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